About TellX
TellX was founded by Krishna Padisetty, an avid food lover who experienced a simple but eye-opening disconnect between customers and brands during a long drive from Austin to Seattle.
After running into a problem with a box of crackers that should have been easy to report, he realized how often valuable feedback gets lost simply because it’s hard to reach the brand. Support portals, long wait times, and complicated processes keep customers silent and brands in the dark.
So we built a better way.
By turning everyday packaging into an instant communication channel, TellX makes it effortless for customers to reach brands with a single scan. What once required navigating support systems now feels as simple as sending a text.
From first scan to final resolution, TellX now helps brands stay connected to the people who matter most—their customers.
Old Way
What happens today
- No clear path to reach you → most customers stay silent and issues never surface.
- Resolution feels like hard work → long hold times and repeating details make people give up.
- Frustrations go unchecked → leading to bad reviews, social media complaints, and reputational damage.
- Feeling unheard → leaving customers convinced the business doesn’t understand their needs.
With TellX
The better way
- Every product becomes a direct feedback channel → customers connect instantly without having to search.
- Mobile-first, asynchronous communication fits busy schedules → no waiting on hold, and all context stays with the issue so customers never start over.
- Signals are captured early → turning potential complaints into private conversations and quick resolutions before they spread.
- Every customer has a voice → TellX ensures people feel heard and valued, building loyalty and strengthening customer-centric companies.
We Believe Feedback Should Be
Instant
The moment a customer feels something
Effortless
No apps, no support queues
Private
No fear, no pressure, no public complaints
Actionable
Real insights you can act on immediately
With TellX, every product becomes a conversation starter. Every customer gets a voice and every business gains the clarity to improve faster.
We’re here to help you understand your customers — simply, honestly, and intelligently.
Mission Statement
At TellX, our mission is to make everyday conversations between customers and brands seamless. We believe every customer should have a simple way to share their experience and every brand should have an easy way to listen. By connecting businesses directly with their customers, TellX makes feedback instant, strengthens trust, and drives continuous growth.
