How TellX Works

Follow the journey from customer voice to actionable insight.

Getting started is simple. Create your TellX account and our team will guide you through setup, aligning your communication channels with your brand and preparing your products to capture feedback from day one.

Add & Label Products

Connect your products and organize customer submissions at the level that works best for your business. With one click, generate ready-to-use QR codes for smart packaging that transforms every product into a direct channel for feedback.

Customer Scans & Connects

With a simple scan, customers can instantly connect. No apps, accounts, or searching required. Your product becomes the gateway to direct communication.

Conversations Begin

Customers can ask questions, share feedback, or raise concerns in their own words. Asynchronous messaging means no hold music and no disappearing chats, just conversations that continue right where they left off.

Human + AI Collaboration

Automated replies handle common questions instantly, while you stay in full control. Over time, TellX learns from your responses, getting smarter without ever blocking customers from reaching a real person.

Issues Resolved, Customers Heard

Concerns are addressed quickly and transparently so customers always feel understood. They know when a reply is automated and when someone from your team is responding personally, which builds trust and loyalty.

Insights & Continuous Improvement

Analytics and AI-powered summaries transform conversations into actionable insights. Spot patterns, understand customer sentiment, and turn feedback into clear, data-driven decisions that guide product improvements.

Features

Everything your team needs to capture feedback, understand it, and act quickly.

Product-Specific Messaging

Each product gets a unique QR code that opens a direct line to your team. Customers share feedback effortlessly, helping you catch issues sooner and drive continuous improvement.

Flexible Product-Level Attribution

Connect messaging and analytics to product lines, categories, or individual variations to see performance across every touchpoint.

Intelligent Auto-Reply

AI instantly answers common customer questions using your past responses. Customers get quick, consistent support while your team stays free to handle anything that needs a human touch.

Mobile Messaging

Take TellX on the go. Respond quickly and manage all conversations from your phone.

AI-Powered Summaries

TellX AI instantly condenses customer feedback into clear insights. Spot trends, understand sentiment, and focus on what matters without reading every message.

Customizable Forms

Branded, product-specific forms that match your tone and work on any device. Fully hosted and easy to deploy for smooth customer interactions.

Free Website Plugin

Seamlessly integrate TellX into your website with our free plugin. Capture instant customer feedback and engage directly.

Private Feedback Channels

Enable private, asynchronous conversations that encourage honest feedback. Respond on your schedule, without the pressure of live chat.

Meaningful Analytics

Track scans, submissions, and insights at the brand or product level. Turn feedback into clear, data-driven decisions.

How TellX Works